WhatTheMould · Updated 13 October 2026
You can permanently delete your WhatTheMould account and associated personal data from inside the app. Account access ends immediately after you confirm deletion.
How to delete your account
1. Sign in to WhatTheMould.
2. Open Profile.
3. Tap Delete my account.
4. Review the warning and confirm Delete.
You will be signed out immediately and will not be able to sign in again.
What is deleted
We permanently delete your account and profile, personal surveys and answers, reports and landlord letters, uploaded photos and audio, notes and transcripts, and related account preferences from our active systems. Any captures saved only on your phone will stop uploading after deletion.
What may be retained
We retain only limited records where necessary for legal obligations, security, fraud prevention, or to prove that a deletion request was completed. These records do not include your survey content, photos, audio, reports or landlord letters and are kept only for as long as the relevant obligation requires. Residual encrypted backups are removed through our normal backup rotation, normally within 30 days.
If you cannot use the app
Email hi@whatthemould.com from the email address linked to your account with the subject “Delete my WhatTheMould account”. We may ask you to verify your identity before processing the request.